1. Order online, then arrange shipping

1. Place the order through our online store using the product price and availability shown.
2. After the order, Stellar Woodworks contacts the buyer to review the delivery address, receiving hours, access restrictions, carrier requirements, unloading or rigging needs, and requested optional services.
3. We provide the shipping arrangement and disclose any additional freight or service charge that was not collected at checkout.
4. The order is not released to the carrier until the required shipping details are complete and any additional charge has been accepted in writing.

2. Standard freight scope

Industrial machinery may ship by LTL, full truckload, flatbed, or specialized freight. Standard freight means transportation under the carrier service included at checkout or agreed with the buyer after the order.

An extra service is included only when it is shown at checkout or in the post-order shipping arrangement accepted by the buyer.

3. Timing, availability, and service area

Typical handling time for a standard in-stock order is 3–5 business days after required order and delivery details are complete. Typical transit is 7–14 business days after dispatch. These are estimates, not guarantees. Made-to-order, backordered, configured, oversized, or manufacturer-direct products may require longer.

Our standard service area is the 48 contiguous United States and Washington, D.C. Contact is not required before ordering; our team will discuss any destination limitation after the order and before shipment. If inventory or delivery availability changes, we will present the available options before release.

4. Customer information and site readiness

After the order, be ready to provide a complete street address, named receiving contact, working phone number, delivery hours, and known access restrictions. Tell our team about residential, limited-access, construction-site, narrow-road, low-clearance, appointment, liftgate, or other special requirements.

Unless unloading or rigging is included in the accepted post-order arrangement, the buyer is responsible for suitable unloading equipment, trained personnel, and a safe path from the carrier to the final location. Charges caused by incorrect information, refused delivery, redelivery, storage, detention, or an inaccessible site will be disclosed and documented before collection whenever reasonably possible.

5. Freight tracking

Industrial freight may not provide parcel-style scan-by-scan updates. When available, the shipment email or account page will include the carrier name, tracking reference, bill of lading number, or shipment-status link.

Stellar Woodworks works with Logistica Cargonam and may use other qualified transportation providers when the equipment, route, capacity, or service scope requires it.

6. Delivery inspection and freight damage

Inspect the shipment before signing the delivery receipt. Record visible damage or shortages on the carrier receipt and photograph the packaging, equipment, labels, and damage. For concealed damage, preserve all packaging and contact us promptly after discovery. Freight claims can be limited by carrier deadlines, so report a problem within 48 hours whenever possible.

Do not discard packaging, operate damaged equipment, or arrange repairs without written authorization if you expect Stellar Woodworks to assist with a claim.

7. Cancellations and returns

A cancellation request is governed by the Cancellation Policy. A delivered-product return is governed by the Return Policy. Freight commitments, manufacturer production status, and prior authorization can affect the available remedy.