Shipping & Delivery Policy

Effective date: July 24, 2026

This Shipping & Delivery Policy applies to eligible orders placed with STELLAR WOODWORKS LLC through stellarwoodworks.pro or an accepted written quotation. Many products are commercial machines that require freight service, coordinated receiving, unloading equipment, and site preparation. Order-specific terms in an accepted quotation or order confirmation control if they differ from this general policy.

Standard online checkout area

Standard online checkout is available for delivery addresses in the 48 contiguous United States and Washington, D.C.

Alaska, Hawaii, Puerto Rico, Guam, American Samoa, the Northern Mariana Islands, the U.S. Virgin Islands, other U.S. territories, international destinations, APO/FPO/DPO addresses, and post-office boxes are not eligible for standard online checkout. Contact Stellar Woodworks before ordering if you need to ask about another destination. Availability is not guaranteed.

Free standard outbound shipping

An online order is eligible for free standard outbound shipping when checkout displays Free Standard Shipping with a shipping charge of $0.00. This benefit applies only to the included standard service for the eligible destination and products in that checkout transaction.

Free standard outbound shipping does not include optional or accessorial services unless Stellar Woodworks includes them in writing. Excluded services may include liftgate service, residential or limited-access delivery, appointment premiums, expedited transport, inside delivery, unloading, forklift or crane service, rigging, final placement, assembly, installation, commissioning, utility connections, permits, training, removal of packaging, or removal of existing equipment.

Orders handled by written quotation are governed by the shipping price and service described in the accepted quotation.

Handling and transit estimates

Standard handling is estimated at 3–5 business days after all applicable order requirements are cleared and verified. Those requirements may include payment, complete customer information, a verified delivery address, product-availability confirmation, freight-access and unloading details, and required technical or configuration information.

Manufacturer lead time, made-to-order or specially configured equipment, backorders, oversized or permitted transportation, and customer-requested changes can require additional time.

Estimated carrier transit is 7–14 business days after carrier collection. Handling and transit periods are estimates, not guaranteed delivery dates. A carrier appointment or tracking estimate is not a guarantee.

If a prepaid order cannot ship within the promised time, Stellar Woodworks will provide the notice, delay choice, cancellation opportunity, or refund required by applicable law.

Freight methods

Depending on the product, origin, destination, and site, delivery may use parcel service, less-than-truckload freight, full truckload, flatbed, heavy-haul, dedicated transport, or project-cargo service. A carrier or delivery coordinator may contact the recipient directly to confirm access or arrange an appointment.

Tracking or shipment information will be provided when available. Specialized freight may use direct scheduling rather than parcel-style tracking updates.

Tell us about the delivery site

Before ordering, disclose any condition that can affect service or cost, including:

  • Residential, farm, rural, construction, school, government, storage, or limited-access delivery
  • Gated access, security rules, restricted receiving hours, or appointment requirements
  • No commercial dock or inadequate unloading equipment
  • Narrow roads, low clearances, steep grades, soft surfaces, or limited turning room
  • Need for liftgate, crane, forklift, rigging, inside delivery, or final placement

The customer must provide an accurate street address, site contact, telephone number, receiving hours, and access information. Additional charges caused by incomplete or incorrect information, a missed appointment, unavailable unloading resources, failed delivery, storage, detention, redelivery, rerouting, or address correction may be charged to the customer.

Receiving and unloading responsibilities

Unless expressly included in writing, standard delivery ends at an accessible delivery point and does not include unloading or moving the machine to its final position.

Before delivery, confirm truck access; gate, doorway, aisle, ceiling, and turning clearances; floor and staging capacity; dock conditions; and the forklift, crane, rigging crew, permits, and qualified personnel required for safe unloading and movement.

An adult authorized to inspect and sign for the shipment must be present. The customer is responsible for unloading within the carrier’s allowed time and for maintaining a safe receiving area.

Inspect before signing

Inspect the shipment before signing the delivery receipt or bill of lading whenever practical.

  1. Compare the delivered piece count with the shipping document.
  2. Inspect the packaging and visible equipment for punctures, crushing, shifting, moisture, broken bands, missing pieces, tilt, or impact damage.
  3. Describe visible damage or shortage specifically on the carrier document before signing.
  4. Take clear photographs of all sides, packaging, labels, damage, and the signed document.
  5. Keep the crate, pallet, packaging, labels, and paperwork.

Signing without noting visible damage can affect the available freight-claim process. A general notation such as “subject to inspection” may not adequately describe an observable problem.

Report damage, shortage, or an incorrect item promptly to infos@stellarwoodworks.pro or +1 (754) 219-7686. Include the order number, carrier document, photographs, and a description of the issue. Concealed damage should be reported as soon as it is discovered because carrier deadlines may apply.

Do not discard packaging, operate damaged equipment, arrange an independent return, or begin a repair until instructions are provided. Do not refuse delivery unless Stellar Woodworks or the carrier directs you to do so. Unauthorized refusal of an undamaged shipment may be treated as an unauthorized return and may create additional charges.

Stellar Woodworks will assist with the available carrier-claim process but cannot guarantee a carrier’s decision, repair, replacement, or reimbursement.

Address changes and delays

Contact Stellar Woodworks immediately if an address, site contact, or receiving condition changes. A change may not be possible after order release and can result in added carrier charges.

Manufacturer schedules, carrier capacity, weather, road conditions, labor events, governmental action, utility interruption, and other circumstances outside reasonable control can affect handling or transit. Stellar Woodworks will communicate available updates and any choices required by applicable law.

Contact

STELLAR WOODWORKS LLC
5575 US Highway 1 Ste 5, Suite 5
Vero Beach, FL 32967
Email: infos@stellarwoodworks.pro
Phone: +1 (754) 219-7686