1. Requesting a return

Email infos@stellarwoodworks.pro within 30 calendar days after delivery. Include the order number, product and serial number, delivery date, reason, condition, and clear photos of the product, packaging, labels, accessories, and any issue.

Stellar Woodworks must issue written return authorization and instructions before shipment. Unauthorized returns and refused deliveries are not accepted as returns and may create carrier, storage, redelivery, or recovery charges.

2. Standard return eligibility

A standard stocked product may be approved when it is unused, uninstalled, unmodified, complete, and in resalable condition with the original packaging, manuals, accessories, keys, tooling, and labels.

Normally not returnable

• Made-to-order, custom-configured, special-order, clearance, final-sale, or discontinued products.
• Installed, commissioned, operated, modified, damaged, incomplete, or improperly repackaged machinery.
• Consumables, wear items, lubricants, blades, abrasives, filters, opened electrical components, software, licenses, and products restricted by the manufacturer.
• Products returned outside the authorization window or to an address not shown in the authorization.

3. Freight damage, incorrect products, and defects

Visible freight damage must be noted on the delivery receipt. Report visible or concealed damage, a shortage, or an incorrect product promptly and within 48 hours whenever possible. Preserve the packaging and do not operate or repair the product without authorization.

Defect claims are handled under the applicable Warranty Policy, not as an ordinary return, unless Stellar Woodworks authorizes another remedy in writing.

4. Return charges and inspection

Costs caused by an unauthorized return, refused delivery, missing components, customer damage, incorrect packaging, or a condition different from the approved return description may be deducted only when documented and legally permitted. We will provide the inspection result and any proposed adjustment.

5. Refunds and exchanges

After the authorized product is received and inspected, an approved refund is initiated to the original payment method within five business days. Financial institutions may require additional processing time. Original nonrefundable or separately performed services remain nonrefundable when they were disclosed and completed.

We do not process direct exchanges. If another product is needed, the original return and the new order are handled separately.

6. Cancellation before delivery

Before shipment or delivery, use the Cancellation Policy. Manufacturer commitments, production status, and freight booking can affect whether cancellation is available and whether disclosed costs apply.