Effective date: July 23, 2026

This Shipping & Delivery Policy applies to orders placed with Stellar Woodworks LLC through stellarwoodworks.pro. Many of our products are commercial machines that require freight delivery and special receiving arrangements.

Service area and shipping cost

Eligible orders receive free standard freight shipping to commercial addresses in the contiguous 48 United States and the District of Columbia when “Free Standard Freight Shipping” is shown at checkout. Alaska and Hawaii are excluded from checkout shipping. Customers in Alaska, Hawaii, U.S. territories, or other destinations may contact us for availability and a written freight quotation.

A $0.00 shipping amount at checkout applies only to the standard freight service described here. It does not include optional or accessorial services unless those services are expressly included in a written Stellar Woodworks quotation.

Processing and transit estimates

Orders normally require three to five business days for verification, availability confirmation, payment review, warehouse preparation, and release. Estimated transit after the carrier collects the shipment is generally seven to fourteen business days. These timeframes are estimates, not guaranteed delivery dates. Made-to-order, backordered, specially configured, oversized, or project cargo may require additional time.

We will provide available tracking or freight information after the order ships. A carrier or logistics provider may contact you directly to arrange a delivery appointment.

Freight methods

Depending on the product, origin, destination, and site conditions, delivery may use parcel service, less-than-truckload (LTL), full truckload, flatbed, heavy-haul, dedicated transport, or project-cargo services. We may work with manufacturers, warehouses, common carriers, freight brokers, and logistics providers, including Logistica Cargonam when appropriate for an order.

What standard freight includes

Standard freight generally means transportation to an accessible delivery point at the shipping address. Unless specifically included in a written quote, standard freight does not include:

  • Liftgate service, residential delivery, limited-access delivery, appointment premiums, redelivery, storage, detention, or inside delivery
  • Unloading, forklift or crane service, rigging, positioning, assembly, installation, commissioning, electrical work, air connections, permits, or operator training
  • Removal of packaging, dunnage, or an existing machine
  • Site surveys, special escorts, road closures, or other project services

If your location or product requires an added service, contact us before ordering so we can review availability and cost.

Customer receiving responsibilities

Before placing an order, confirm that the delivery address, contact information, equipment dimensions and weight, access route, dock or grade conditions, and receiving hours are accurate. The customer is responsible for a safe and legally accessible site; any required dock, forklift, crane, rigging crew, permits, and qualified personnel; and prompt unloading within the carrier’s allowed time.

Someone authorized to inspect and sign for the shipment must be present. Charges caused by incorrect information, failed delivery, refused delivery without valid cause, inadequate access, lack of unloading equipment, storage, detention, or redelivery may be billed to the customer.

Delivery inspection and damage

Inspect the shipment before signing the delivery receipt. Compare the piece count, examine the packaging and equipment, and note all visible damage, shortage, puncture, crushing, tilt, or other concern on the carrier’s delivery receipt. Take clear photographs of the freight, packaging, labels, and receipt, and retain all packaging.

Contact Stellar Woodworks immediately at infos@stellarwoodworks.pro or +1 (754) 219-7686. Concealed damage should be reported as soon as it is discovered and within the carrier’s claim deadline. A clear signature without damage notation may limit available remedies.

Changes, delays, and risk

Address changes after release may not be possible and can create additional charges. Weather, carrier capacity, road conditions, manufacturer delays, strikes, governmental actions, force majeure, and other events outside our reasonable control can affect processing or transit. We will provide available updates but are not responsible for carrier delays outside our control.

Title and risk-of-loss questions are governed by the applicable order documents, carrier terms, and law. Do not refuse a damaged shipment unless instructed by Stellar Woodworks or the carrier; note the damage and contact us first whenever practical.

Contact

Stellar Woodworks LLC
5575 US Highway 1, Ste 5, Suite 5
Vero Beach, FL 32967
Email: infos@stellarwoodworks.pro
Phone: +1 (754) 219-7686