1. How to request cancellation

Email infos@stellarwoodworks.pro with “Cancellation Request,” the order or quote number, purchaser name, product, and reason. You may also call +1 (754) 219-7686. A request is not approved until Stellar Woodworks confirms cancellation in writing.

2. Before order acceptance

An online order, quote, or equipment request may be withdrawn before Stellar Woodworks accepts the order. No cancellation fee applies if inventory, production, configuration, freight, or other nonrecoverable resources have not been committed.

3. If you decline a newly disclosed shipping or service charge

After the order, our team contacts you to arrange freight and any optional unloading, rigging, installation, or training service. If a required additional charge was not collected at checkout, we disclose it for your written acceptance before shipment.

If you decline that newly disclosed charge before carrier booking or a non-cancellable manufacturer commitment, you may cancel and receive a refund without a cancellation fee. We do not impose an undisclosed charge or require shipment under an unaccepted post-order service arrangement.

4. After acceptance but before commitment

We will cancel an accepted order without a cancellation fee if the manufacturer, distributor, service provider, and carrier have not committed inventory, production, configuration, freight, or other nonrecoverable resources. We will confirm status in writing.

5. After manufacturer or freight commitment

Cancellation may be limited or unavailable for made-to-order, configured, special-order, allocated, released, or freight-booked products. If cancellation is available, only documented nonrecoverable costs disclosed in writing may be charged. We will identify the amount and basis before asking you to approve cancellation.

No undisclosed percentage penalty or open-ended charge applies.

6. After shipment

An order cannot be cancelled after shipment. Do not refuse delivery unless Stellar Woodworks authorizes it in writing. After delivery, any return request is governed by the Return Policy, and freight damage is handled under the Shipping & Delivery Policy.

7. Refund timing

When cancellation is approved, any refundable amount is initiated to the original payment method within five business days after the final cancellation amount is confirmed. Financial institutions may require additional processing time.