Equipment FAQs

What types of machinery does Stellar Woodworks offer?

The catalog focuses on industrial and professional woodworking machinery, including equipment for sawing, sanding, planing, jointing, shaping, CNC routing, boring, edge banding, dust collection, and related shop operations. Browse the live catalog for currently published products.

How can I narrow the equipment options?

Start with the material, workpiece dimensions, operation, required finish, capacity, expected throughput, available floor space, power, compressed air, dust collection, and operator needs. Send those details through the equipment-request form if you want help organizing the comparison.

Are product specifications guaranteed?

We work to present useful manufacturer and supplier information, but designs, components, specifications, packaging, and documentation can change. Confirm any detail that affects your application, installation, or purchase before ordering. The accepted order documents and current manufacturer documentation control.

Why do some products say Add to Cart while others say View Options or Read More?

Add to Cart appears for a simple product that WooCommerce identifies as purchasable and in stock. Variable and grouped products use View Options so required choices can be made on the product page. External, unavailable, out-of-stock, or non-purchasable products use Read More.

Does a listed product mean it is immediately available?

No. Product pages and WooCommerce stock information show the current site state, but an order can still require availability, configuration, payment, and delivery review. Do not rely on an unstated lead time.

Where is standard online checkout available?

Standard online checkout is available for delivery addresses in the 48 contiguous United States and Washington, D.C. Other destinations, U.S. territories, military addresses, international destinations, and post-office boxes are excluded from standard online checkout.

Which orders receive free standard shipping?

An eligible online order receives free standard outbound shipping when checkout displays Free Standard Shipping with a shipping charge of $0.00. Written quotations use the shipping terms stated in the accepted quotation.

How long do handling and transit take?

Standard handling is estimated at 3–5 business days after applicable order requirements are cleared and verified. Estimated transit is 7–14 business days after carrier collection. Both periods are estimates, not guaranteed delivery dates. Manufacturer lead time, special configuration, backorders, oversized transport, and customer changes can require more time.

What does standard freight delivery include?

Standard freight covers the transportation service described at checkout or in the accepted order. Unless included in writing, it does not include liftgate service, residential or limited-access delivery, inside delivery, unloading, crane or forklift service, rigging, final placement, assembly, installation, utility connections, permits, or training.

How should I prepare for machinery delivery?

Confirm the packaged dimensions and weight, truck access, dock or grade conditions, unloading equipment, rigging, receiving personnel, and the path to the final location. An authorized adult must inspect the shipment and sign the carrier document.

What should I do if freight arrives damaged or incomplete?

Inspect before signing. Describe visible damage or shortage on the delivery receipt, take photographs, retain the packaging and paperwork, and contact Stellar Woodworks promptly. Do not discard evidence, operate damaged equipment, arrange an independent return, or refuse delivery unless directed.

What is the return window?

An eligible authorized return must be requested within 30 calendar days after confirmed delivery. Written authorization is required before shipping an item back.

Is there a restocking or approved return-shipping fee?

There is no restocking fee and no standard approved return-shipping charge for an eligible return authorized under the Returns & Refunds Policy. Documented customer-caused costs may still be deducted where permitted by law.

How quickly is an approved return refunded?

An approved refund is issued within five days after the returned product is received and inspected, normally to the original payment method. The payment provider or financial institution may need additional time to post the credit.

Can I exchange a product?

Direct exchanges are not offered. Complete the authorized return process and place a new order for the desired product.

Can I cancel an order?

Contact Stellar Woodworks immediately. Cancellation is effective only after written confirmation. An order already committed to a manufacturer or supplier, configured, prepared, or shipped may be noncancelable or subject to documented committed or special-order costs.

How does warranty coverage work?

The current written manufacturer warranty for the exact product controls coverage, exclusions, and remedies. Stellar Woodworks can assist with a warranty inquiry but does not invent or extend manufacturer coverage.

Are unloading, installation, and training included?

Not unless the accepted quotation or order confirmation includes them in writing. Arrange qualified resources for unloading, rigging, installation, utility connections, commissioning, permits, and training as required.

Which payment methods are accepted?

The available payment methods are those displayed for the eligible transaction at checkout or confirmed in a written quotation or invoice. A payment provider is not available unless it appears for that transaction or is confirmed in writing.

Does Stellar Woodworks offer financing?

No financing program is currently promoted on the website. Customers planning a larger equipment purchase may request a commercial quote. A quote request is not a financing application or credit offer.

How do I track an order?

Use the Track Your Order page with the order number and billing email address. Account holders can also review orders through My Account. Specialized freight may use direct scheduling rather than parcel-style tracking.

How do I contact equipment support?

Email infos@stellarwoodworks.pro, call +1 (754) 219-7686, or use the form on the Contact & Equipment Support page.