Returns & Refunds Policy

Effective date: July 24, 2026

This policy applies to eligible products purchased from STELLAR WOODWORKS LLC through stellarwoodworks.pro or an accepted written quotation. Product-specific terms in an accepted quotation or order confirmation control if they differ from this general policy. Nothing in this policy limits rights that cannot be waived under applicable law.

30-day request window

Stellar Woodworks accepts authorized returns of eligible new defective and non-defective products when the return request is submitted within 30 calendar days after confirmed delivery.

A return requires written authorization before shipment. An item sent without authorization may be refused and is not guaranteed to qualify for a refund.

Requesting authorization

Email infos@stellarwoodworks.pro or call +1 (754) 219-7686. Provide:

  • Order number
  • Product name, model, or SKU
  • Reason for the request
  • Photographs when the item is damaged, defective, incomplete, or incorrect
  • Condition of the product and packaging

If the return is approved, Stellar Woodworks will provide written instructions and an authorization reference. Do not independently ship heavy equipment or freight.

Eligible condition

Unless the item is defective, freight-damaged, shipped incorrectly, or applicable law requires another result, an eligible return must be:

  • New, unused, uninstalled, unpowered, and unmodified
  • Complete and in resalable condition
  • In the original box, crate, or packaging
  • Returned with manuals, accessories, guards, components, documentation, and included items
  • Free of customer-caused damage, contamination, or inadequate storage conditions
  • Packaged and handled according to the return authorization

Items generally not returnable

Except where an item is defective, freight-damaged, shipped incorrectly, or applicable law requires otherwise, the following are generally not returnable:

  • Custom-built, custom-modified, made-to-order, special-order, or customer-configured equipment
  • Products that have been installed, wired, energized, commissioned, operated, used, altered, or damaged after delivery
  • Clearance and final-sale products
  • Consumables, wear items, and opened electrical or electronic components
  • Activated software, licenses, or downloadable products
  • Installed replacement parts
  • Products missing original parts, guards, documentation, packaging, or crating
  • Returns requested after the 30-day window
  • Completed delivery upgrades, rigging, installation, training, or other services

Return shipping and restocking

There is no restocking fee for an eligible return approved under this policy.

There is no standard approved return-shipping charge for an eligible authorized return. Stellar Woodworks will provide a prepaid return method or arrange approved return freight as appropriate for the product.

Customer-caused, documented costs may be deducted where permitted by law. Examples include missed pickup, storage, inadequate packaging, missing components, customer-caused damage, cleaning, repair, unauthorized freight, or failure to follow the return authorization. These are not restocking fees or standard approved return-shipping charges.

Original expedited, special-handling, installation, rigging, and other completed non-standard service charges are not refundable unless required by law or caused by a Stellar Woodworks error.

Inspection and refunds

An authorized return will be inspected for identity, condition, completeness, and compliance with the return instructions.

An approved refund will be issued within five days after receipt and inspection, normally to the original payment method. The payment provider or financial institution may require additional time to post the credit.

Any permitted deduction will be documented. A return that does not meet this policy may be refused or may receive a reduced refund where allowed by law.

Exchanges

Direct exchanges are not offered. Complete the authorized return process and place a new order for the desired product.

Freight damage, defects, and incorrect items

Freight damage and shortages must be reported under the Shipping & Delivery Policy. Product defects may be subject to the applicable manufacturer warranty. An incorrect item should be reported promptly and kept unused with its packaging while the order is reviewed.

Contact

STELLAR WOODWORKS LLC
5575 US Highway 1 Ste 5, Suite 5
Vero Beach, FL 32967
Email: infos@stellarwoodworks.pro
Phone: +1 (754) 219-7686